When will my order be processed?
Please allow additional time for your order to be processed during holidays and special dates. We process orders Monday through Friday. Orders will be processed within 2-5 business days from the order date and will be shipped the next day after the processing day. Please note that we do not ship on weekends.
IMPORTANT:
For home deliveries, the carrier will make only one delivery attempt. If there is no one present at the delivery address, you will be notified via email and will have 10 business days to pick up your order at the nearest appropriate branch.
The indicated delivery times are for reference only and may vary according to the logistics of the shipping company, beyond our control. Remember that the delivery address will be the one you provide at the time of placing the online order.
For any returned purchases, the customer must pay for reshipping costs without exception.
Purchase Cancellation and Returns
Once payment has been made, you are accepting all the terms and conditions stated in both the product description and the chosen payment methods. Seraphina is not responsible for your purchasing decision and will not be able to issue a refund due to the payment gateway processing times and the expenses incurred on our end.
Only exchanges for damaged or defective items are accepted.
We do not issue money refunds due to payment gateway processing and tax expenses incurred on our end.
We always recommend reviewing your order before purchasing. Regarding the product, make sure it is the one you selected: size, dimensions, color, weight, and quantity (1, 2, 3, etc.). Regarding payment, please verify on the checkout page that all your information is correct: address, ID number, postal code, email, etc.
Our return policy lasts 30 days after you have received your purchase. If 30 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at our email: hello@seraphinabags.com
Sale items (if applicable)
Only regular priced items can be refunded; unfortunately, sale items cannot be refunded.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange for a delivery, or process a return, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with the opportunity to decline.
How can I withdraw my consent?
If after you have opted in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by emailing us at: hello@seraphinabags.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
Payments:
If you choose a direct payment gateway to complete your purchase, then Shopify Payments stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After the transaction is completed, your purchase information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For a clearer understanding, you may also want to read the Shopify Payments Terms of Service.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.
In particular, remember that some providers may be located in—or have facilities that are located in—a different jurisdiction than either you or us. So if you choose to proceed with a transaction that involves the services of a third-party provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, you may be redirected away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies we use. We list them so you can choose whether or not you want to opt out of them:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_empretienda_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
empretienda_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at: hello@seraphinabags.com
ACCEPTANCE OF TERMS
By accessing this website and/or making a purchase, you agree to be bound by these Terms of Service, including all additional conditions and policies referenced herein and/or available through hyperlinks. If you do not agree to all the terms, you should not access the site or use our services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
The use of our products for any illegal or unauthorized purpose is prohibited. You may not, in using the Service, violate any law in your jurisdiction.
CHANGES TO SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website.
We make every effort to display our products’ colors and images as accurately as possible, but we cannot guarantee that your device’s screen will reflect the colors exactly.
We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction.
BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store.
SHIPPING AND DELIVERY
We ship throughout Europe, the US, and Australia via third-party logistics services.
Delivery times are estimates and may vary depending on location and product availability. We are not responsible for delays caused by the postal service.
RETURNS AND EXCHANGES
We accept returns within 30 days of receiving the product, provided it is in perfect condition, unused, and in its original packaging.
Return shipping costs are the responsibility of the customer, except in cases of our shipping errors.
ACCURACY OF INFORMATION
We are not responsible if the information on this site is inaccurate, incomplete, or outdated.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
INTELLECTUAL PROPERTY
All content on this site, including text, images, logos, and designs, is owned by Seraphina or licensed for use. Reproduction without prior authorization is prohibited.
CHANGES TO THE TERMS OF SERVICE
You may review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website.
If you have any questions about our policies and Terms of Service, you may contact us at: hello@seraphinabags.com